Service Agreement

We believe in complete transparency. Before every job, we ask customers to review and sign a brief service agreement. There are no surprises — here's everything it covers.

Pre-Existing Conditions

Chandeliers, light fixtures, and other items may have pre-existing damage such as loose crystals, bent arms, worn finishes, corroded wiring, or structural wear. We document the condition of your fixtures before we begin. Our cleaning process is careful and gentle, but we are not liable for issues that existed prior to our arrival. If we notice anything concerning, we'll let you know before proceeding.

Scope of Service

Our standard service is a thorough soap-and-water cleaning of your chandelier, fixture, or other agreed-upon items. This includes wiping down each component, removing dust and grime, and restoring sparkle. Any work beyond standard cleaning — such as rewiring, structural repairs, or bulb replacement — is handled separately and only by mutual agreement.

Photography & Video

We may take photos and video during the course of our work. These are used for preparation, documentation (before-and-after records), and marketing purposes such as our website, social media, and promotional materials. All media is anonymized — we do not include identifying information about your home or personal details without your explicit permission.

Furniture & Personal Items

We ask that the area beneath and around the fixtures being cleaned is cleared of furniture, valuables, and personal items before we arrive. While we always lay down protective coverings, clearing the workspace helps us work safely and efficiently and reduces any risk of accidental contact with your belongings.

Wood Flooring

Our work requires ladders and equipment that must be placed on your floors. While we take precautions — including protective pads and careful placement — we cannot guarantee that hard flooring such as hardwood, tile, or stone will not sustain minor marks from the weight of equipment. By signing the agreement, customers acknowledge this possibility.

Replacement Parts

If a crystal, pendant, or other small component is damaged or goes missing during cleaning, we make our best effort to source a matching replacement. However, exact matches are not always available, especially for older, vintage, or custom fixtures. We'll work with you to find the closest possible replacement.

How to Sign

After you book your appointment, we'll send the service agreement to your email via OpenSign — a simple, secure electronic signature platform. You can review and sign it on any device before your service date. The whole process takes just a minute or two, and ensures everyone is on the same page before we arrive.

Questions about anything in the agreement? We're happy to walk you through it. Contact us or call (813) 504-9626.